Email communication examples

Booking confirmation

This email is automatically sent to the client after successfully completing the booking process.

Booking update

The booking update email is sent after the client has successfully changed the booking details and pressed the confirmation button. All changes are summarised at the top of the email, followed by the confirmation with the updated booking details.

Booking reminder 5 days before the departure

Five days before departure, an automatic reminder email is sent to the customer about their upcoming trip. At this stage, they can still make any necessary changes to the booking. This reminder helps operators avoid last-minute surprises.

Booking reminder 1 day before the departure

This is the final reminder of the trip, including all details about the driver and the coach, such as the driver’s name, phone number, and the coach’s licence plate number. If a driver has not yet been assigned, the driver’s details will not be shown. A new email will be sent once the driver is assigned. A new email will also be sent if the operator updates the driver or coach details after the email has been sent.

Booking cancellation

We also include calendar links with the booking confirmation. If a cancellation occurs, a brief cancellation confirmation will also be sent to the client’s email.